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1. PAYMENT TERMS – Training, in house, open, online or otherwise delivered by The Consult Centre, This is the Beginning and Ruth Wilkinson Consulting Ltd

Payment for each module/ course must be received before the start of the programme or within 30 days of invoice date, whichever is the sooner. Bookings made outside the UK will not be confirmed until payment has been received. We accept payment by direct credit, cheque or selected credit/debit cards.

2. TRANSFERS, CANCELLATIONS AND NON-ATTENDANCE

2.1 PROGRAMME TRANSFERS

  • There is no charge for transferring to an alternative programme start date, provided the request is received 61 or more days before the start of the programme.

  • Requests to transfer received 29-60 days before the start of the programme will be subject to a transfer fee of 20 per cent of the programme fees.

  • Requests to transfer received 15-28 days before the start of the programme will be subject to a transfer fee of 30 per cent of the programme fees.

  • Requests to transfer received 0-14 days before the start of the programme will be subject to a transfer fee of 50 per cent of the programme fees.

 

 

2.2 MODULE TRANSFERS

  • We regret that students are unable to transfer to another module outside of their cohort once they have commenced the programme.

 

2.3 CANCELLATIONS

  • There is no charge for cancellations received 61 or more days before the start of the programme.

  • Cancellations received 29-60 days before the start of the programme are subject to a cancellation fee of 25 per cent of the programme fees.

  • Cancellations received 15-28 days before the start of the programme are subject to a cancellation fee of 50 per cent of the programme fees.

  • Cancellations received 0-14 days before the start of the qualification programme, are subject to a cancellation fee of 100 per cent of the programme fees.

  • If the student fails to attend/ commence the programme, 100 per cent of the programme fees are payable.

  • If a student wishes to cancel from the programme once the programme has begun, 100 per cent fees are payable. Students are advised to contact their training coordinator by emailing enquiries@theconsultcentre.com

 

 

NB: These programmes are cohort driven and as such all modules within the chosen cohort need to be attended in sequential order.  In cases of extenuating circumstances please contact the training coordinator on enquiries@theconsultcentre.com

 

2.4 NON-ATTENDANCE

  • Should the student fail to attend a module the full programme fees are payable.

 

 

3. PERIOD TO COMPLETE THESE COHORT PROGRAMMES

  • These programmes must be completed within the maximum time period stated under ‘Course Duration’ on the website, the start date of the programme being defined as any of the following: Induction day, Initial briefing day, Introductory workshop, required online and/or telephone activity or the first course module that is attended. Completion is defined as completing all requirements of the programme as outlined on the website.

 

 

 

 

 

Short Courses

 

1. PAYMENT TERMS

Payment must be received before the start of the course or within 30 days of invoice date, whichever is the sooner. Bookings made outside the UK will not be confirmed until payment has been received. We accept payment by direct credit, cheque or selected credit/debit cards.

2. BOOKING BY TELEPHONE AND ONLINE

2.1 Where booking (including paying) by telephone and online, we will confirm our acceptance of your order by sending an email to your nominated address, which shall include the details of your booking and the price paid by you (the “Confirmation”).

2.2 You may cancel your booking without charge at any time within fourteen (14) days of the date of your receipt of our Confirmation by emailing enquiries@theconsultcentre.com (this does not apply to courses booked within 14 days of commencement or by calling 10524 418225

 

2.3 Once we have been notified of your wish to cancel in accordance with clause 2.2 the sum debited by us from your debit or credit card for the order in question will be re-credited to your account within 30 days of your order being cancelled provided that, where any materials have been received by you in accordance with the relevant order, you have returned them and they have been received by us in the same condition as when they were provided to you.

2.4 For the avoidance of doubt, where you make any booking and receive Confirmation fewer than seven (7) days before the date on which the booking is scheduled to be performed, you shall be entitled to cancel at any time before the booking has been performed, but shall not be entitled to cancel after performance of the booking, regardless of your attendance and/or the number of days since your receipt of Confirmation.

3. TRANSFERS, CANCELLATIONS AND NON-ATTENDANCE

3.1 TRANSFERS

  • There is no charge for transferring to an alternative course date, provided the request is received 31 or more days before the start of the course. One free transfer can be made after which there will be a £100.00 administration charge for each further request.

  • Requests to transfer received 15-30 days before the start of the course will be subject to a transfer fee of 20 per cent of the course fees.

  • Requests to transfer received 0-14 days before the start of the course will be subject to a transfer fee of 30 per cent of the course fees

 

 

3.2 CANCELLATIONS

  • There is no charge for cancellations received 61 or more days before the start of the course.

  • Cancellations received 29-60 days before the start of the course are subject to a cancellation fee of 25 per cent of the course fees.

  • Cancellations received 15-28 days before the start of the course are subject to a cancellation fee of 50 per cent of the course fees.

  • Cancellations received 0-14 days before the start of the course are subject to a cancellation fee of 100 per cent of the course fees.

  • If the participant fails to attend the course, the full course fees are payable.

  • If the participant has previously transferred from an alternative course date and then subsequently cancels from the new course date then the cancellation fee charged will revert to the balance of those applicable at the time of the original transfer.

 

 

3.3 NON-ATTENDANCE

  • Should the delegate fail to attend a course the full course fees are payable

 

 

 

Paid for Webinars

(Singles or Webinar series)

 

1. PAYMENT TERMS

Payment must be received before the start of the webinar or within 30 days of invoice date, whichever is the sooner. Bookings made outside the UK will not be confirmed until payment has been received. We accept payment by direct credit, cheque or selected credit/debit cards.

2. BOOKING BY TELEPHONE AND ONLINE

2.1 Where booking (including paying) by telephone and online, we will confirm our acceptance of your order by sending an email to your nominated address, which shall include the details of your booking and the price paid by you (the “Confirmation”).

2.2 You may cancel your booking without charge at any time within 2-14 days of the date of the webinar emailing enquiries@theconsultcentre.com (this does not apply to courses booked within 14 days of commencement or by calling 10524 418225

 

2.3 Once we have been notified of your wish to cancel in accordance with clause 2.2 the sum debited by us from your debit or credit card for the order in question will be re-credited to your account within 30 days of your order being cancelled provided that, where any materials have been received by you in accordance with the relevant order, you have returned them and they have been received by us in the same condition as when they were provided to you.

 

2.4 For the avoidance of doubt, where you make any booking and receive Confirmation fewer than seven (7) days before the date on which the booking is scheduled to be performed, you shall be entitled to cancel at any time before the booking has been performed, but shall not be entitled to cancel after performance of the booking, regardless of your attendance and/or the number of days since your receipt of Confirmation.

3. TRANSFERS, CANCELLATIONS AND NON-ATTENDANCE

3.1 TRANSFERS

  • There is no charge for transferring to an alternative webinar date (subject to availability), provided the request is received 2 hours or more before the start.

  • Requests to transfer received less than 2 hours before the start will be subject to a £15 administration charge.

 

3.2 CANCELLATIONS

  • There is no charge for cancellations received 48 hours before the start with exception of those booking within the cooling off period.

  • Cancellations received 0-47 hours before the start time are subject to a 100 per cent cancellation fee.

  • If the participant fails to attend the webinar 100 per cent fees are payable.

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